4-5 November 2021 | WEB EDITION

Programme

A summary of the agenda at your fingertips. Get to know the speakers and the topics discussed!

 

MORNING ONE  Thursday 4th November 2021

CONNECTIONS & CHECK-INS

OPENING REMARKS BY THE CHAIRPERSON:

LOUISA SEDGWICK  |  Deputy Managing Director, Specialist Mortgages  |  Hampshire Trust Bank, UK

  TOWARDS THE DIGITAL MORTGAGE: THE CENTRALITY OF BORROWER EXPERIENCE  

Mortgages have historically been a profitable and steady business for banks and lenders: as such, investments towards customer experience were not prioritised. But the tide is turning: given a growing consumer utilisation of digital modes of interaction, improving mortgage customer journey and increasing engagement through technology have become a priority, and COVID-19 has accelerated this need. Though many lenders' existing monolithic core LOS represent a major barrier to integration with open APIs, the digitisation of the end-to-end experience has begun: from wowing the potential client with easy-to-use, interactive and omni-channel experiences at origination, to closing the loan through eSigning and eClosing, and finally, over the life of the loan easing the customer journey through straight-through processing of simple borrower requests, banks are going out of their way to improve borrower experiences.

1   Using smart data, technology and design to deliver better financial services

ANDREW WALKER  |  CEO  |  Nano Home Loans, Australia

2  Why digital mortgages fail, and what it takes to transform failure into victory

GEERT VAN KERCKHOVEN  |  Co-Founder & CEO  |  Oper, Belgium

3  Rethinking the mortgage customer journey: from an odyssey to a pleasure cruise
JOHANNA PÖLÖNEN  |  Product Owner Mortgage Products & Applications  |  Nordea, Finland

PANEL DISCUSSION 1 Is it finally the perfect time for the mortgage industry to embrace the changes that have been discussed for years?

HALF TIME BREAK

4  Helping Generation Rent getting on the housing ladder

DAVID MARLOW  |  CEO  |  Nottingham Building Society, UK

5  Twelve months after launching the first digital mortgage in Czechia: what have we learned?

MATĚJ NOVÁK  |  Senior Manager, Mortgages & External Distribution  |  MONETA Money Bank, Czech Republic

6  What does it take to produce mortgage loans more efficiently and cost-effectively?

MARCIN KONKEL  |  Chief Product Owner Mortgage Products  |  mBank, Poland

MORNING TWO  |  Friday 5th November 2021

RECONNECTIONS & WELCOME BACK

  IS INNOVATION THE KEY TO UNLOCKING POST-PANDEMIC GROWTH?  

Advancements in technology, intense competition, and changing customer expectations are just some of the trends reshaping the mortgage industry. Its human-sensitive and people-centric nature wasn't immune to the widespread uncertainties that COVID-19 has brought about: social distancing norms have accelerated the transformation of operating models, and paved the way for digital proximity. How can the impact on people, process, and technology be addressed? Lenders should prepare to handle new scenarios, new types of borrowers, and changing expectations by moving away from product-centric business models to customer-centric, purpose-driven, and ecosystem-based models, as bringing together all the stakeholders required to meet varied needs on a single platform can go a long way to create customer delight.
 

7  Applications of blockchain technology in land administration and housing sales procedures

AL-KARIM KARA  |  President & CEO  |  Land Title & Survey Authority of British Columbia, Canada

8  Digitising the mortgage process: connecting the dots between technology and human touch

VLAD CAMBURU  |  Business Transformation Leader  |  First Bank, Romania

ADRIANA DUMITRESCU  |  International Account Manager  |  FintechOS, Romania

9  Towards the mortgage market of the future: pursuing a successful digitisation and innovation strategy through collaboration with partners

THOMAS JAKOB  |  CBO Platform Business & Co-Founder Valuu  |  PostFinance, Switzerland

PANEL DISCUSSION 2 Unwrapping the secrets of customer experience success in the mortgage industry

HALF TIME BREAK

10 Agile way of mortgage application processing, or things to do while developing digital and automated customer journey

KASPARS LUKAČOVS  |  Head of Retail Lending & Insurance, Baltics  |  Luminor Bank, Latvia

11   Maximise customer onboarding success & KYC compliance

TOM PELLIZZARO  |  Customer Onboarding Expert  |  HooYu, UK

12 Enabling home ownership through innovation

LEPHOI MOKGATLE  |  Head: Strategy & Thought Leadership Retail & Business Banking  |  Nedbank, South Africa

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