SESSION ONE
REINVENT THE MORTGAGE PROCESS THROUGH QUICKER AND SIMPLER DIGITAL SERVICES
It is a critical time in mortgage finance: in an environment marked by an accelerating pace of change, digital tools and new ways of thinking need to be embraced across the ecosystem. By transforming how mortgages are assessed, processed and granted, digitisation will improve customer experience, cost containment, asset quality and risk, and regulatory compliance efficiency.
1 Are you working agile with mortgages?
TORIL STEINMO | Head of Loans | DNB Bank, Norway
2 A mortgage landscape changing for the better: the potential of APIs
VLADIMÍR KLEIN | Chief Information Officer | MONETA Money Bank, Czechia
TOMÁŠ KOSTRHOUN | Head of Loans and Mortgages | MONETA Money Bank, Czechia
JÁN LABANT | Product Owner | MONETA Money Bank, Czechia
3 Launching a broker-led mortgage proposition in the digital age
MARIA HARRIS | Director of Intermediary Lending | Atom bank, UK
NETWORKING AND COFFEE BREAK
4 Digitalisation of mortgage loans
JAN HERIAN | Business Development Manager | ApPello, Hungary
PANEL DISCUSSION 1 The journey from traditional to digital
NETWORKING AND LUNCH BREAK
SESSION TWO
ADD INNOVATION AND TRUST TO DIGITAL TRANSACTIONS
Digital can help banks change the trust equation: by building new digital services and platforms, they can deliver more convenient and relevant solutions, targeted to customers' unique needs. The true value comes when paperless processes are linked seamlessly from application and document intake through closing and beyond to establish a true, end-to-end digital mortgage process. Efforts should be directed towards the formation of digital ecosystems that bring together various formerly independent product and service providers.
5 The rise of the digital mortgage
KONRAD WYPCHŁO | Data Finance Division Director | ITMAGINATION, Poland
HELENA KARAPLIOS | Head of International Markets | ITMAGINATION, Poland
6 Fulfilling the customer home journey through partner collaboration
MARIA BURLACE | Product Manager Home Journey | Nordea, Sweden
NETWORKING AND COFFEE BREAK
7 Digitalise the mortgage process through the use of analytics
SØREN TOPP STOCKMANN | SVP, Retail Credit Analytics | Danske Bank, Denmark
STINA KRING ANDERSEN | SVP, Personal Credit Denmark | Danske Bank, Denmark
8 Smart tools to revamp real estate valuation
ÁGNES NAGY | Business Architect | K&H Bank, Hungary
9 Open Banking for real: creating customer value and increasing revenue with better data
DANIEL LJUNGEL | Head of Business Development | SBAB Bank, Sweden
PANEL DISCUSSION 2 A truly digital mortgage: are we there yet?
COCKTAIL RECEPTION
SESSION THREE
DIGITAL SOLUTIONS TRANSFORMING THE MORTGAGE CUSTOMER EXPERIENCE
Digitisation optimises non-customer-facing processes through modern technology that is used to deliver a superior customer experience: this allows banks to reduce the efforts required to progress key mortgage activities and, at the same time, to more effectively target their clients with relevant, thoughtful and more appropriately timed offers. Innovation enables a redesign of products and services in a way that a consistent, convenient and synchronous customer experience can be delivered across all channels and devices.
10 Deliver a faster, better, more secure and cost-effective service to mortgage customers
GEOFFREY DUNNETT | Real Estate Director | Shieldpay, UK
11 The role of AI and Machine Learning in a digital only banking proposition
MATEO RODRÍGUEZ-BRAUN | Products Director | Openbank, Spain
12 The digital mortgage customer journey
NINA MAGERMAN | Product Owner Hello Home! | Hello bank!, Belgium
NETWORKING AND COFFEE BREAK
13 The ultimate omnichannel challenge: making anything that customers want to do available in any channel that they want
MAARTEN TIMMERS | Head of Customer Experience | Florius, Netherlands
PANEL DISCUSSION 3 Customer experience as a key brand differentiator in the digital age
LUNCH BREAK WITH ROUND TABLE WORKSHOP
WORKSHOP RESULTS
SESSION FOUR
HOW FINTECHS ARE UPENDING THE MORTGAGE SPACE IN AN INCREASINGLY DIGITAL LANDSCAPE
In an increasingly digital landscape, tech-savvy consumers are starting to demand simpler ways to take out mortgages: this led to the rise of alternative, digital-only mortgage firms who developed a range of new business models. Do incumbents suffer the increased competition or do they see an opportunity to make mortgages more attractive and update this valuable product for the digital age?
14 Blockchain in the mortgage industry
TODD MILLER | VP, US Business Development | ChromaWay, Sweden
15 How technology is changing the funding of mortgages
TONKO GAST | Founder | LoanClear, Netherlands
PANEL DISCUSSION 4 Refocusing the perspective towards competitive cooperation
GOODBYE COFFEE BREAK