Prague, Czech Republic | 8-9 November 2018

Programme

A summary of the agenda at your fingertips. Get to know the speakers and the topics discussed!

 

SESSION ONE

  REINVENT THE MORTGAGE PROCESS THROUGH QUICKER AND SIMPLER DIGITAL SERVICES  

It is a critical time in mortgage finance: in an environment marked by an accelerating pace of change, digital tools and new ways of thinking need to be embraced across the ecosystem. By transforming how mortgages are assessed, processed and granted, digitisation will improve customer experience, cost containment, asset quality and risk, and regulatory compliance efficiency.

1   Are you working agile with mortgages?

TORIL STEINMO  Head of Loans  DNB Bank, Norway

2  A mortgage landscape changing for the better: the potential of APIs

VLADIMÍR KLEIN  Chief Information Officer  MONETA Money Bank, Czechia

TOMÁŠ KOSTRHOUN  Head of Loans and Mortgages  MONETA Money Bank, Czechia

JÁN LABANT  Product Owner  MONETA Money Bank, Czechia

3  Launching a broker-led mortgage proposition in the digital age

MARIA HARRIS  |  Director of Intermediary Lending  |  Atom bank, UK

NETWORKING AND COFFEE BREAK

4  Digitalisation of mortgage loans

JAN HERIAN  |  Business Development Manager  |  ApPello, Hungary

PANEL DISCUSSION 1 The journey from traditional to digital

NETWORKING AND LUNCH BREAK

SESSION TWO

  ADD INNOVATION AND TRUST TO DIGITAL TRANSACTIONS  

Digital can help banks change the trust equation: by building new digital services and platforms, they can deliver more convenient and relevant solutions, targeted to customers' unique needs. The true value comes when paperless processes are linked seamlessly from application and document intake through closing and beyond to establish a true, end-to-end digital mortgage process. Efforts should be directed towards the formation of digital ecosystems that bring together various formerly independent product and service providers.

5  The rise of the digital mortgage

KONRAD WYPCHŁO  |  Data Finance Division Director  |  ITMAGINATION, Poland

HELENA KARAPLIOS  |  Head of International Markets  |  ITMAGINATION, Poland

Fulfilling the customer home journey through partner collaboration

MARIA BURLACE  |  Product Manager Home Journey  |  Nordea, Sweden

NETWORKING AND COFFEE BREAK

Digitalise the mortgage process through the use of analytics

SØREN TOPP STOCKMANN  |  SVP, Retail Credit Analytics  |  Danske Bank, Denmark

STINA KRING ANDERSEN  |  SVP, Personal Credit Denmark  |  Danske Bank, Denmark

Smart tools to revamp real estate valuation

ÁGNES NAGY  |  Business Architect  |  K&H Bank, Hungary

Open Banking for real: creating customer value and increasing revenue with better data

DANIEL LJUNGEL  |  Head of Business Development  |  SBAB Bank, Sweden

PANEL DISCUSSION 2 A truly digital mortgage: are we there yet?

COCKTAIL RECEPTION

SESSION THREE

  DIGITAL SOLUTIONS TRANSFORMING THE MORTGAGE CUSTOMER EXPERIENCE  

Digitisation optimises non-customer-facing processes through modern technology that is used to deliver a superior customer experience: this allows banks to reduce the efforts required to progress key mortgage activities and, at the same time, to more effectively target their clients with relevant, thoughtful and more appropriately timed offers. Innovation enables a redesign of products and services in a way that a consistent, convenient and synchronous customer experience can be delivered across all channels and devices.

10 Deliver a faster, better, more secure and cost-effective service to mortgage customers

GEOFFREY DUNNETT  |  Real Estate Director  |  Shieldpay, UK

11  The role of AI and Machine Learning in a digital only banking proposition

MATEO RODRÍGUEZ-BRAUN  |  Products Director  |  Openbank, Spain

12 The digital mortgage customer journey

NINA MAGERMAN  |  Product Owner Hello Home!  |  Hello bank!, Belgium

NETWORKING AND COFFEE BREAK

13 The ultimate omnichannel challenge: making anything that customers want to do available in any channel that they want

MAARTEN TIMMERS  |  Head of Customer Experience  |  Florius, Netherlands

PANEL DISCUSSION 3 Customer experience as a key brand differentiator in the digital age

LUNCH BREAK WITH ROUND TABLE WORKSHOP

WORKSHOP RESULTS

SESSION FOUR

  HOW FINTECHS ARE UPENDING THE MORTGAGE SPACE IN AN INCREASINGLY DIGITAL LANDSCAPE  

In an increasingly digital landscape, tech-savvy consumers are starting to demand simpler ways to take out mortgages: this led to the rise of alternative, digital-only mortgage firms who developed a range of new business models. Do incumbents suffer the increased competition or do they see an opportunity to make mortgages more attractive and update this valuable product for the digital age?

14 Blockchain in the mortgage industry

TODD MILLER  |  VP, US Business Development  |  ChromaWay, Sweden

15 How technology is changing the funding of mortgages

TONKO GAST  |  Founder  |  LoanClear, Netherlands

 

PANEL DISCUSSION 4 Refocusing the perspective towards competitive cooperation

GOODBYE COFFEE BREAK

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