Programme
A summary of the agenda at your fingertips. Get to know the speakers and the key topics!
MORNING ONE | Thursday 20th May 2021
CONNECTIONS & CHECK-INS
TOWARDS THE NEXT NORMAL: ARE WE RIPE FOR DISRUPTION?
The global health insurance industry is going through a wide and deep transformation, being changed and reshaped by advancements in technology, intense competition, changing customer expectations, rising healthcare costs, a shift to value-based models, and other new trends. There's more: health insurers are not immune to the widespread and multifaceted impact that COVID-19 is having on many aspects of life worldwide. Though the pandemic's effects on healthcare might not be fully seen for years to come, it is paramount to start adapting, and develop products and services that will help us make the best of this challenging time.
1 Improving customer experience with value-added digital health services
LUKAS AMMANN | VP Sales EMEA | dacadoo, Switzerland
2 Health is the new wealth: the focus on health and wellness as the next consumer megatrend
SVEN EBERT | Head of Product Development Biological Age Model | SCOR, Germany
3 How wearables revolutionise the insurance business
JÖRN WATZKE | Senior Director, Global Business Development | Garmin Health, Germany
PANEL DISCUSSION 1 Understanding change
COOLING BREAK
4 Reinventing health insurance for companies and self-employed workers
MATS ARNSTRÖM | Product Manager Health Insurance | Länsförsäkringar, Sweden
5 Revolutionising insurance and healthcare with digitalisation
JAAKKO OLKKONEN | CEO & Founder | Wellmo, Finland
6 Pandemic's impact on healthcare claims costs and setting premium rates
SIMON DREYER | Chief Actuary Global Health | RGA, UK
7 How digital consumers are defining the new normal in health insurance
ANDRÉ RUFINO | Management Committee Member | Médis, Portugal
MORNING TWO | Friday 21st May 2021
RECONNECTIONS & WELCOME BACK
IS INNOVATION THE KEY TO UNLOCKING POST PANDEMIC GROWTH?
Advanced data analytics and automation have long become real-world applications, as health insurers are taking tangible steps to fundamentally change the ways health risks are managed and underwritten. A vast array of digital technologies facilitates the way health insurers connect with consumers and drive business growth. But at a time when transformation is already viewed as business-as-usual, the global COVID-19 pandemic disrupted strategies and new business processes for most, if not all, players in the industry. The flip side of the coin: may it well prove to be the catalyst that drives the next wave of innovation?
8 The use of AI to reduce claims costs while providing a better customer journey
JOHN SPEARS | VP Business Development & Marketing | Global Excel Management, Canada
9 Digital health: success factors and potential outcomes for insurers
LUKÁŠ ALNER | CEO & Co-Founder | Diagnose.me, Slovakia
10 Health insurance beyond 2020: challenges and industry response
MARTIN RAYCHINOV | Director Partnership Development | Bulstrad Life VIG, Bulgaria
PANEL DISCUSSION 2 Health insurance claims and underwriting: redefining the rules to improve outcomes
COOLING BREAK
11 Prevention of mental illness and promotion of mental wellbeing of expat clients and mobile workforce
PAULA COVEY | Chief Marketing Officer Health | Allianz Partners, Ireland
12 From fringe to mainstream: the critical role of telehealth in the new normal
PAWEŁ KAOKA | Head of Global Development | Telemedico, Poland
ADAM MALINOWSKI | VP, Sales & Marketing | SIGNAL IDUNA, Poland
13 Bridging the coverage gap in markets characterised by low penetration of health insurance: the India case
ASHUTOSH SHROTRIYA | Head of Products and Business Process | Care Health Insurance, India
14 Converting data into business intelligence: utilisation of predictive analytics in the health insurance industry