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MORNING ONE | Thursday 20th May 2021
CONNECTIONS & CHECK-INS
TOWARDS THE NEXT NORMAL: ARE WE RIPE FOR DISRUPTION?
The global health insurance industry is going through a wide and deep transformation, being changed and reshaped by advancements in technology, intense competition, changing customer expectations, rising healthcare costs, a shift to value-based models, and other new trends. There's more: health insurers are not immune to the widespread and multifaceted impact that COVID-19 is having on many aspects of life worldwide. Though the pandemic's effects on healthcare might not be fully seen for years to come, it is paramount to start adapting, and develop products and services that will help us make the best of this challenging time.
1 Improving customer experience with value-added digital health services
2 Health is the new wealth: the focus on health and wellness as the next consumer megatrend
PANEL DISCUSSION 1 Understanding change
4 Reinventing health insurance for companies and self-employed workers
5 Revolutionising insurance and healthcare with digitalisation
6 Pandemic's impact on healthcare claims costs and setting premium rates
7 How (digital) consumers are defining the new normal in health insurance
MORNING TWO | Friday 21st May 2021
RECONNECTIONS & WELCOME BACK
IS INNOVATION THE KEY TO UNLOCKING POST PANDEMIC GROWTH?
Advanced data analytics and automation have long become real-world applications, as health insurers are taking tangible steps to fundamentally change the ways health risks are managed and underwritten. A vast array of digital technologies facilitates the way health insurers connect with consumers and drive business growth. But at a time when transformation is already viewed as business-as-usual, the global COVID-19 pandemic disrupted strategies and new business processes for most, if not all, players in the industry. The flip side of the coin: may it well prove to be the catalyst that drives the next wave of innovation?
8 The use of AI to reduce claims costs while providing a better customer journey
9 Digital health: success factors and potential outcomes for insurers
10 Health insurance beyond 2020: challenges and industry response
PANEL DISCUSSION 2 Health insurance claims and underwriting: redefining the rules to improve outcomes
11 Prevention of mental illness and promotion of mental wellbeing of expat clients and mobile workforce
12 From fringe to mainstream: the critical role of telehealth in the new normal
13 Bridging the coverage gap in markets with low insurance penetration: the Philippines case
14 Embracing telehealth: the new normal in UAE healthcare