Programme
A summary of the agenda at your fingertips. Get to know the speakers and the key topics!
SESSION ONE
MANAGING THE RAPID PACE OF CHANGE AND DISRUPTION IN HEALTH INSURANCE
Health insurance stands apart from other insurance sectors due to its unique model and number of stakeholders. Its challenges are sector specific: a fragmented ecosystem, margin pressures, regulatory uncertainty, and disjointed data access for stakeholders. However, digital tools and data analytics appear to be addressing some of these long-time challenges, with new technologies acting as levers that can potentially enhance both the top-line as well as the bottom-line for health insurers.
1 Accelerating health insurance technology and digital transformation agenda
JOHN KAYE | Head of Business Development, EMEA | Generali Global Health, UK
2 Crossing the digital chasm
DR SARAH SALVILLA | Medical & Health Risk Management Director, International Markets | Bupa, UK
3 Hilbi: moving healthcare towards the future
PATRIK KMEČ | Co-Founder & CSO | Hilbi by 01People, Slovakia
NETWORKING AND COFFEE BREAK
4 Respond to the increasing demand for digitalisation and lead the way with AI solutions in digital health insurance
JESPER OHNEMUS | SVP Strategic Business Development | dacadoo, Switzerland
PANEL DISCUSSION 1 Finding the way to a more streamlined and connected healthcare ecosystem
NETWORKING AND LUNCH BREAK
SESSION TWO
REDESIGNING HEALTH INSURANCE STRATEGIES AROUND OPERATIONAL EXCELLENCE, CUSTOMER INTIMACY AND PRODUCT LEADERSHIP
As we progress through the 21st century, health insurers are facing a new set of challenges: cost optimisation lies right at the heart of them. Digital is a key asset in enabling automation and reducing operational costs, offering the opportunity to manage end-to-end processes and enhance core operations such as policy issuance, administration and claims. Predictive and behavioural analytics can help health insurers with risk mitigation, fraud detection, and anticipating future customer needs. The industry’s gradual shift from a fee-for-service model to value-based payment model will also open up new opportunities for healthcare data analytics.
5 Redefining the role of the health insurer: from payer to partner
SOMESH CHANDRA | Chief Health Officer & Head of SME, European Markets | AXA, France
6 Adding value to the customer journey with easily accessible digital health solutions
ANDREAS BOGUSCH | Head of International Business Development | Medgate, Switzerland
7 From health insurance to Health Guardian
PETRA JUVANČIČ | PR Director | Vzajemna, Slovenia
NETWORKING AND COFFEE BREAK
8 Creating awareness and value for the customer in an emerging private health insurance market
GHALEB EL MASRI | COO & Head of Health Insurance | NN, Romania
PANEL DISCUSSION 2 Becoming truly customer-centric: is this the key to keep the competition in check?
COCKTAIL RECEPTION
SESSION THREE
REAPING THE FULL BENEFITS OF REAL-TIME DATA: OPPORTUNITIES OFFERED BY A HIGHER LEVEL OF INTERACTION
New channels of customer engagement such as social media and connected devices like wearables can help health insurers become truly customer-centric. With the rise in adoption of wearable devices and the advancements in analytical capabilities, health insurers are leveraging the significant amount of real-time data that is generated via wearable devices to gain real-time insights: this allows them to make better business decisions and to engage with customers at a more personalised level.
9 MyClinic: the new digital health assistance platform powered by Europ Assistance
ENRICO TARDOCCHI | Strategy & Innovation Manager | Europ Assistance, Italy
10 Providing better care: a patient's perspective on healthcare
TINA THRON | Head of Customer Experience | UNIQA Insurance Group, Austria
SONJA BOBROWSKA | Customer Experience Researcher | UNIQA Insurance Group, Austria
11 Focusing on proactive, preventive health care to help employees live healthier lives
MATS ARNSTRÖM | Product Manager Business Area Health | Länsförsäkringar, Sweden
NETWORKING AND COFFEE BREAK
12 Developing health insurance products for the next generation of expatriates
KIERAN BROWN | General Manager, Europe | Now Health International, UK
PANEL DISCUSSION 3 What will health insurance make of personalised health data?
LUNCH BREAK WITH ROUND TABLE WORKSHOP
WORKSHOP RESULTS
SESSION FOUR
TRANSFORMING THE EMERGING MARKET HEALTH INSURANCE LANDSCAPE WITH MOBILE TECHNOLOGY
Insurance is a powerful tool that can prevent families from falling back into poverty, but insurance penetration in emerging markets is extremely low: traditional insurance companies have struggled to service consumers at the bottom-of-the-pyramid because of low levels of knowledge and trust in financial services, high costs and critically the lack of suitable distribution and payment channels. Mobile technology represents an opportunity for stakeholders in the health insurance sub-sector, as it holds the key to achieve the goal of health insurance coverage for millions of people.
13 How a mobile phone-based platform fundamentally changes healthcare access for the masses in Africa
SICCO VAN GELDER | Director Health Insurance | PharmAccess Foundation, Netherlands
14 Creating health microinsurance products that are scalable, sustainable and add real value to customers’ lives
MARGARET ISABONA | Head of Health Services & Operations | ProHealth HMO, Nigeria
PANEL DISCUSSION 4 Driving trust by demonstrating the value of health insurance
GOODBYE COFFEE BREAK