Programme
A summary of the agenda at your fingertips. Get to know the speakers and the topics discussed!
SESSION ONE
THE HEALTH INSURANCE (R)EVOLUTION
New technologies and consumer-driven demands are revolutionising the health insurance industry: to avoid losses in market share and a decline in profits, it is essential to understand all factors at play and continuously adapt your business model to the evolving tech landscape and customer expectations.
1 Are you maximising the digital opportunity?
GIACOMO SQUINTANI | Marketing Manager, International Division | Cegedim Insurance Solutions
2 Reinventing health insurance
GORDON DELANEY | Regional Head for Northern, Central and Eastern Europe | Allianz Partners, Ireland
3 Respond to the increasing demand for digitalisation and lead the way with AI solutions
MANUEL HEUER | Chief Operating Officer | dacadoo, Switzerland
NETWORKING AND COFFEE BREAK
4 Blockchain in health insurance: turning a buzzword into a breakthrough
STEVE MONAGHAN | Chairman & CEO | GenLife, Hong Kong
PANEL DISCUSSION Adapt to the evolving market
NETWORKING AND LUNCH BREAK
SESSION TWO
HOW TO STRIKE A BALANCE BETWEEN QUALITY AND COST-EFFECTIVENESS?
Inflation and wage increases can't keep the pace with higher premiums forced by global rising healthcare costs. By supporting Incremental improvements in current business models with entirely new type of policies and value-added services, insurers can achieve the greatest opportunities.
5 Keeping private medical insurance affordable, accessible, sustainable and profitable
TOM KLIPHUIS | CEO | Coöperatie VGZ, Netherlands
6 Reactive to Proactive - The new role of the insurer
CLARE SELWAY | Head of Innovation | AXA PPP healthcare, UK
NETWORKING AND COFFEE BREAK
7 Removing barriers to international healthcare for consumers, in an affordable way
DAMIEN PAYNE | Director of Sales and Account Management | BDU International, Spain
8 Establishing trusted partnerships with health claims TPAs: what are the key advantages?
ZIAD KHARMA | VP Business Development, Actuarial & Data Sciences | GlobeMed Group, Lebanon
PANEL DISCUSSION Quality, cost-effectiveness, profitability: juggling competing demands
SESSION THREE
HOW TO CREATE AND DEPLOY EFFECTIVE MARKETING AND CONSUMER ENGAGEMENT PLANS?
The health insurance market is filled with competition and the purchasing landscape is becoming more and more complex due to the rise of social media, smart devices, cloud computing and big data. However, this very same landscape provides insurers with the fantastic possibility to enhance the quality and relevancy of product offerings.
9 Success factors in digital health
INGE SCHAAP | Program Manager Digital Health | Menzis, Netherlands
10 Health insurance marketing in the digital age
IRENA TISELJ KALUŽA | Director of Development and Actuarial Department | Vzajemna, Slovenia
11 Using innovative techniques to improve customer satisfaction and engagement in health insurance
LAURENT DE VEYRAC | Senior Director, Strategic Business Development | Aetna International, UK
NETWORKING AND COFFEE BREAK
12 Exploring different models: the HMOs experience
DR LADI AWOSIKA | CEO | Total Health Trust, Nigeria
PANEL DISCUSSION Improve current standard operating procedures and systems while boosting the customer experience
LUNCH BREAK WITH ROUND TABLE WORKSHOP
WORKSHOP RESULTS
SESSION FOUR
LOCAL AND INTERNATIONAL GROUP HEALTH INSURANCE: iNNOVATIVE SOLUTIONS FOR HEALTHY EMPLOYEES AND BOTTOM LINE
Plans for employees and globally mobile workforce are also undergoing a deep revolution: a variety of new and cost-effective solutions help individuals keep healthy, with a measurable positive impact both on employers and insurers, as well. A win-win-win situation?
13 A value proposition that raises the role of the health insurer as a health partner for corporate clients
DIOGO PESSOA | Product Manager | Médis, Portugal
14 Provision of quality healthcare services for globally mobile workforce
MARCUS BRAUN | Head of Corporate & Broker Solutions | Globality Health, Luxembourg
PANEL DISCUSSION Advantages & disadvantages of a typical local insurance plan vs. an IPMI plan
GOODBYE COFFEE BREAK